Our Promise of Quality Our priority is your complete satisfaction with the quality and delivery of your artisanal fragrance. We meticulously package every item, and this policy is designed to protect your purchase from issues that occur outside of our control during the shipment process.

Refund Eligibility (Damage and Transit Issues Only)

We will provide a full refund or replacement, at your discretion, only if your product arrives compromised due to issues that occurred during transit.

Damaged Packaging in Transit: If the outer packaging or the perfume bottle itself is visibly broken, cracked, or leaking upon arrival.

Handling Issues During Shipment: If the product is unusable due to seve is handling by the courier (e.g., product is soaked, missing due to a package breach).

How to Report an Issue:

Immediate Notification: You must contact us within 48 hours of the delivery time noted on your tracking information.
Required Evidence: To process a claim, please send an email to oldscoolperfumes@gmail.com including
Your Order ID.
Clear photographs of the damaged outer packaging (including the shipping label).
Clear photographs of the damaged product inside.
Resolution: Once we verify the damage, we will offer you a full refund or a complimentary replacement to be shipped immediately (basis choice), ensuring your complete satisfaction.

Order Cancellation Refund

If you need to cancel your order after placing it, the following policy applies:

80% Refund Policy: If you cancel your order before it enters the final shipping phase, we will issue a refund equivalent to 80% of the total purchase price.

The remaining 20% is retained to cover immediate processing, packaging, and transaction costs incurred upon order placement.

Refunds for cancellations will be processed within [Specify number of days, e.g., 5-7 business days].

General Refund Exclusions

To maintain our specialized focus on quality and niche marketing, we must clearly define what is not covered by our refund policy.

We do not offer refunds or exchanges for the following reasons:

Change of Mind: We cannot accept returns or offer refunds if you change your mind after opening the product.

 Scent Preference: Olfactory preferences are highly subjective. Refunds are not provided if you dislike the fragrance after purchasing. We encourage testing samples before committing to a full bottle purchase.

Minor Box Imperfections: Refunds are not issued for minor scuffs, dents, or wear on the outer retail box that do not affect the integrity or function of the perfume bottle inside.

Contact us
If you have any questions about this Refund Policy or need to report a shipping issue, please contact our Customer Care team directly on our registered – address: oldscoolperfumes@gmail.com